Privacy Policy for Meetency

Last Updated: January 2025

Thank you for using Meetency ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website located at https://meetency.com (the "Website") and our AI voice assistant service (the "Service").

By accessing or using our Website and Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Personal Information

We collect the following personal information from you:

Account Information:
- Name: We collect your name to personalize your experience and communicate with you effectively.
- Email Address: We collect your email address to send you important information, service updates, and communications.
- Password: We securely store encrypted passwords for account authentication.

Payment Information:
- We collect payment details (credit card information, billing address) to process your subscription payments. However, we do not store your full payment card information on our servers. Payments are processed securely by Stripe, a trusted third-party payment processor.

Phone Number Information:
- We collect phone numbers you provide for your business and for integration with our voice assistant service.
- We may collect phone numbers of customers who call your business through our Service.

1.2 Service Usage Data

We collect information about how you use our Service, including:
- Call recordings and transcripts from voice assistant interactions
- Appointment booking data (dates, times, customer names, service types)
- Voice assistant configurations and customizations
- Usage statistics and analytics

1.3 Third-Party Integration Data

When you connect third-party services, we may collect:
- Google Calendar data (for appointment scheduling integration)
- Twilio account information (for phone number services)
- ElevenLabs account information (for voice AI services)

1.4 Automatically Collected Information

We automatically collect certain information when you use our Service:
- IP address and location data
- Browser type and version
- Device information (type, operating system)
- Usage patterns and preferences
- Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision
- To provide, maintain, and improve our Service
- To process your subscription payments
- To manage your account and provide customer support
- To send you service-related communications

2.2 Voice Assistant Functionality
- To enable AI voice assistant features
- To process and respond to customer calls
- To schedule and manage appointments
- To generate call transcripts and analytics

2.3 Communication
- To send you important updates about the Service
- To respond to your inquiries and provide customer support
- To send you marketing communications (with your consent, which you can opt out of at any time)

2.4 Analytics and Improvement
- To analyze usage patterns and improve our Service
- To develop new features and functionality
- To detect, prevent, and address technical issues
- To ensure security and prevent fraud

3. Data Sharing and Disclosure

3.1 Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating our Service:

- Stripe: For payment processing
- Twilio: For phone number and call routing services
- ElevenLabs: For AI voice assistant technology
- Google: For Google Calendar integration (when you connect your calendar)
- MongoDB: For secure data storage
- Resend: For email delivery services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law or in response to:
- Valid legal requests (subpoenas, court orders)
- Government investigations
- Protection of our rights, property, or safety
- Protection of our users' rights, property, or safety

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.4 We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:
- Provide our Service to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Maintain business records for legitimate business purposes

When you delete your account, we will delete or anonymize your personal information in accordance with our data retention policies, except where we are required to retain it for legal or regulatory purposes.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze Service usage and trends
- Provide personalized content and advertisements
- Improve user experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability
- Request access to your personal information
- Request a copy of your data in a portable format

7.2 Correction and Deletion
- Request correction of inaccurate information
- Request deletion of your personal information

7.3 Opt-Out Rights
- Opt out of marketing communications
- Opt out of certain data processing activities
- Disable cookies and tracking technologies

7.4 Account Management
- Update your account information at any time
- Delete your account through account settings

To exercise these rights, please contact us using the contact information provided in Section 10.

8. Children's Privacy

Meetency is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated Privacy Policy on this page
- Sending you an email notification (if you have provided an email address)
- Displaying a notice on our Website

The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised. Your continued use of our Service after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: marc.louvion@gmail.com
Website: https://meetency.com

For data protection inquiries, you may also contact our Data Protection Officer at the email address above.

12. Your Consent

By using Meetency, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, please do not use our Service.

Thank you for trusting Meetency with your information.